COVID-19 Q&A for ITA Customers
Updated as of December 4th, 3:00pm
ITA is responding to COVID-19 in alignment with the Ministry of Advanced Education, training providers, and following Ministry of Health advice. We thank all our training partners who are doing everything possible as we work together to continue supporting trades training, while minimizing the risk of exposure to the COVID-19 virus. We recognize these are uncertain times for all, and collectively we are working to do our best for students, faculty and our province. Given this situation and the unique learning requirements of trades training and apprenticeship programs, we continue to share information during this critical time.
Our priority is the safety of our staff and of all our customers, as we continue to provide services.
As this situation is continually evolving, we'll update this document regularly.
Can I still come in to ITA's offices if I need to in person?
We currently have restricted access to our building and ITA's office are temporarily not open to the public. Please contact customer service by phone at 778-328-8700 or by email at email@example.com for any inquiries.
What should I do with my log book while the ITA offices are shut?
You can continue to mail us your log book. Please note, there may be delays in processing times. We're reviewing the situation daily and ask that you email firstname.lastname@example.org with any questions.
Can I schedule or reschedule my exam?
As of July 14th, we will be resuming exams in a majority of communities where we established safety protocols with the venues.
Communities where we will be able to hold exams at this time will include these venues. If you can’t write your exam at one of these sessions, we can arrange for you to write your exam at one of the 60 Service BC offices around the province. To initiate an exam sitting, please contact our customer service department.
With the reopening of exams as of July 14th, 2020 and to further assist during this unprecedented time, we will be temporarily waiving exam fees. Anyone who is scheduled and writes a 3rd or subsequent exam between July 14th until June 1, 2021 will have their exam fee waived.
Please note that for those students in an apprenticeship pathway, the first two scheduled exam writes are included and we will waive the fee for subsequent exam requests
For challengers, the initial $120 assessment fee is still applicable and this includes your first two initial exam requests. Third and subsequent exam requests will be waived as outlined above.
Please note, ITA reserves the right to request payment if a candidate does not attend their scheduled exam session.
Upgrading requirements must still be met. For more information about upgrading, please visit our results and re-write page
Is my exam going to be cancelled? Will that delay my certification?
We're working with the various training providers to ensure we can support apprentices through their examination process. If you are currently enrolled in a class with a training provider, please contact your institution regarding the status of your program and your exam.
Any apprenticeship pathways that require a final exam to complete out the pathway are still being scheduled. Please contact your training provider to confirm if your exam is still moving forward. In person training or testing will follow the current Provincial Health Officer (PHO) and BC Centre for Disease Control requirements as the minimum standard for health and safety: http://covid-19.bccdc.ca/
Have certificate of qualification exams been waived?
Any student enrolled in an apprenticeship or pre-apprenticeship class impacted by COVID-19 ending after March 17,2020 or with a start date between March 17,2020 to June 30, 2020 is not required to write a Standard Level Exam or a CofQ exam that is required to progress to the next level.
Update as of June 29th, 2020
We have decided to extend this waiver until such a time that ITA, system partners and the training providers can determine an appropriate plan to return to SLE and CofQ examinations.
This waiver will remain in effect until a return to examination plan is announced
Update as of September 30th, 2020
We are planning to relaunch all SLEs on June 1, 2021. This means that courses that start on or after January 1, 2021 with an end date on or after June 1, 2021 will be required to write an SLE. This will include Foundation programs that currently have an SLE. A number of the progressive trade programs are currently under review, and Progressive CofQ exams will remain temporarily waived until industry consultations are completed.
Are there still mandatory exams?
CofQ and IP exams that complete an apprenticeship have not been waived and need to be passed.
SLEs for the following trades are excluded from the waiver:
- Mobile crane
- Tower crane
- Partsperson 3 exam
Endorsement exams for the following trades are also required for progression and must be passed:
- Marine Electrician
- Marine Fitter
- Bench Person
- Multi-Process Alloy Welding (MPAW)
Have work-based training hours been waived?
Trade workers in a progressive trade who have completed technical training between March 17th – September 30th, are not required to meet the hour requirement in order to advance to the next level of technical training. However, the total hour requirement has not been waived and remains unchanged. These hours must be completed in order to meet the apprenticeship program requirements and achieve journeyman certification.
Please note, the level hours and successful completion of technical training are still required in order to receive a progression letter.
Have my Hairstylist practicum hours been waived?
Hairstylist foundation students’ level 1 exam has been waived; however, the 300-hour practicum is required prior to advancing to level 2.
Please note that the 300-hour practicum is separate from Work-Based Training Hours and must each be reported on the appropriate forms. The same hours cannot be used toward both requirements.
What if I still want my progressive level certification (AST1, AST2, AST3, PC1, PC2, Parts and Warehousing 1 and Partsperson 2)?
If you are looking to obtain your progressive level Certificate of Qualification, please email the following information to email@example.com:
- First and last name
- Tradeworker ID number
- Trade and level of exam you are looking to write
- Training provider name that you completed the program with
- End date of your class
Our Completions team will be in contact with you to confirm that we have received your request and will work with you to schedule your exam.
If you have any questions, please contact us at firstname.lastname@example.org.
What if I’m sick on the day I was scheduled to take my exam?
If you cannot attend an exam with your training provider, or another rescheduled session, please contact customer service by phone at 778-328-8700 or by email at email@example.com and we can advise you on next steps to reschedule your exam
Are you testing all of the invigilators for COVID-19 before they support an exam?
We’re following the PHO guidelines for any individuals who are assisting with exams.
If someone at my exam location later tests positive for COVID-19, will I be informed?
Yes. We expect that candidates will inform ITA if they develop symptoms after sitting an exam so we can inform the appropriate individuals, including health and safety organizations.
What if I recently wrote my exam at a post secondary institution and have now tested positive for COVID-19? Do I need to tell the school or does ITA tell them? How will the other apprentices that took the exam be notified?
Please tell your training provider immediately who will inform the appropriate individual(s).
I am an approved challenger and I’m worried that my challenge application will expire before I can schedule my exam.
All challenge applications with an expiration date of March 17th, 2020 or later will automatically be extended for one year. If your application expired before March 17th, 2020 please contact firstname.lastname@example.org to see if you qualify for an exception
I am an apprentice registered into a trade program that has an ITA standardized practical, will my upcoming practical be cancelled?
The ITA standardized practical assessment for Professional Cook 1 and 2 will be waived during this time. However, practical assessments for your final level certification will still be required for certification.
I am a challenger approved for a trade program that has an ITA standardized practical, will my upcoming practical be cancelled?.
Please contact the assessment agency or training institution responsible for your trade for more information. To find the assessment agency or training institution assigned to your trade, please review the challenge approval letter emailed you from the ITA.
I’m not sure if my trade has an ITA standardized practical as a completion requirement.
Currently, these trades require an ITA practical assessment for completion:
- Cook 3 (IP)
- Shipyard Labourer
- Climbing Arborist
What happens to my training if my school shuts down?
As the nature of training programs differ from one trade to another, training providers are doing their best to offer alternative delivery if possible, or future options for students to resume or continue their training if interrupted. Please contact your training provider or instructor for updates.
Will I get a refund if my training is cancelled?
This decision is with each training provider. Please contact your training provider.
What will happen to my hours/training if my employer/school shuts down?
With regards to recording hours, we'll continue business as usual. You can go through Direct Access online or submit hours to us via email.
I'm scheduled to attend an ITA workshop in the next couple of weeks. Is it still happening?
ITA’s offices are closed to the public and we are currently working remotely. We are continuing to hold workshops and meetings through online technology wherever possible. We'll contact you if your workshop is cancelled or changed to an online meeting.
I attended an ITA workshop (WITT, WIC, Youth, etc.) and have come down with flu-like symptoms, who needs to be told this information? How does ITA tell the organization, employer, and other attendees?
Please contact email@example.com, and please also contact the host organization if the event was not located at ITA to let them know.
I'm a student attending a Youth program (Trades Sampler, Explore, Train in Trades) at a post-secondary institution. What is the impact on me?
While some post-secondary institutions suspended and/or postponed their trades programs, a number are planning to transition to alternative and online delivery where possible and will update affected students on these changes. Institutions are also working on grading out students in mid-stream through alternative program completion assessments. Please connect with your post-secondary liaison and discuss your status or schedule changes.
I'm a student scheduled to begin a Youth Trades Sampler or Explore between now and June – will the courses be cancelled?
Please check with your post-secondary liaison to determine class schedules. Some post-secondary institutions are transitioning to alternative delivery where possible for upcoming programs affected by school closures. As trades samplers have significant hands-on component built into the program, it may not be possible to provide an alternative program for all students.
What will happen to students who were scheduled to begin a Youth Train in Trades program between now and June?
Registrations for the February intake has been completed and schools will be paid the start payments for those students registered. Stay in contact with the post-secondary school to determine if the program may begin later. ITA is working on contingency plans with training providers to make up for paused/cancelled programs, more information will be shared as it becomes available.
Will the summer Tech-Ed Workshop for the Explore Trades Skills program scheduled for July 13-17 be cancelled?
At this point we're still accepting applications for registration and we'll continue to re-evaluate based on the advice from the provincial health department. We'll inform all districts and those who have registered for the workshop if plans change.
Will Explore Trades Skills programs be available online for those students who are currently in the program?
This is a school district decision to make, and ITA will work to provide support where possible.
Can Youth Work in Trades apprentices continue to work during school closures?
School districts will assess and determine if it is safe for their students to remain on work placements and apprenticeships during the school closure.
Can Youth Work in Trades hours still be submitted to ITA during this time?
Yes, ITA is maintaining operation and hours can be submitted as per usual process. For assistance, please contact firstname.lastname@example.org or email@example.com. Employers are also able to submit hours online via Direct Access. Here's a video tutorial: https://youtu.be/yjkUIamXmU4. Students won't lose hours they've worked based on the school closure.
Are school districts still able to register youth apprentices?
Yes, Dual Credit Management System will continue to accept registrations and our Youth team is working remotely but is still able to provide full support to school districts. Processing may take longer than usual.