COVID-19 Q&A for ITA Customers
Updated as of April 15, 9:00am
ITA is responding to COVID-19 in alignment with the Ministry of Advanced Education and Skills Training, training providers, and the advice of the Ministry of Health. We thank all our training partners who are doing everything possible as we work together to continue supporting trades training, while minimizing the risk of exposure to the COVID-19 virus. We recognize these are uncertain times for all, and collectively we are working to do our best for students, faculty and our province. Given this situation and the unique learning requirements of trades training and apprenticeship programs, we continue to share information during this critical time.
Our priority is the safety of our staff and customers, as we continue to provide services.
As this situation is continually evolving, we'll update this document regularly.
Can I still come in to ITA's offices if I need to in person?
We currently have restricted access to our building and ITA's office are temporarily not open to the public. Please contact customer service by phone at 778-328-8700 or by email at email@example.com for any inquiries.
What should I do with my log book while the ITA offices are shut?
You can continue to mail us your log book. Please note, there may be delays in processing times. We're reviewing the situation daily and ask that you email firstname.lastname@example.org with any questions.
Can I schedule or reschedule my exam?
As of July 14th, 2020, we have resumed exams in communities where we established safety protocols with the venues.
Exams are being held at these venues. If you can’t write your exam at one of these sessions, we can arrange for you to write your exam at one of the 60 Service BC offices around the province. To initiate an exam sitting, please contact our customer service department.
To further assist during these unprecedented times, we are temporarily waiving exam fees. Anyone who is scheduled and writes a 3rd or subsequent exam between July 14, 2020 until June 1, 2021 will have their exam fee waived.
Please note that for those students in an apprenticeship pathway, the first two scheduled exam writes are included and we will waive the fee for subsequent exam requests.
For challengers, the initial $120 assessment fee is still applicable and this includes your first two initial exam requests. Third and subsequent exam requests will be waived as outlined above.
Please note, ITA reserves the right to request payment if a candidate does not attend their scheduled exam session.
Upgrading requirements must still be met. For more information about upgrading, please visit our results and re-write page .
Is my exam going to be cancelled? Will that delay my certification?
We're working with the various training providers to ensure we can support apprentices through their examination process. If you are currently enrolled in a class with a training provider, please contact your institution regarding the status of your program and your exam.
Any apprenticeship pathways that require a final exam to complete the program are still being scheduled. Please contact your training provider to confirm if your exam is still moving forward. In person training or testing will follow the current Provincial Health Officer (PHO) and BC Centre for Disease Control requirements as the minimum standard for health and safety: http://covid-19.bccdc.ca/.
Have Standardized Level Exams (SLEs) been waived?
Any student enrolled in an apprenticeship or pre-apprenticeship class impacted by COVID-19 ending after March 17,2020 or with a start date between March 17,2020 to August 31, 2021 is not required to write a Standard Level Exam.
Update as of March 5, 2021
We are planning to relaunch all SLEs on September 1, 2021. This means that students enrolled in courses that start on or after September 1, 2021 will be required to write an SLE. This will include Foundation programs that currently have an SLE.
Have Certificate of Qualification exams been waived?
Any student enrolled in a Progressive Trade apprenticeship (Professional Cook, Partsperson, Automotive Service Technician) impacted by COVID-19 ending after March 17, 2020 is not required to write a CofQ exam in order to progress to the next level of Technical Training. As a number of progressive trade programs are currently under review, Progressive CofQ exams will remain temporarily waived until industry consultations are completed.
Have work-based training hours been waived for progressive trades?
At this time, trade workers in a progressive trade who have completed technical training after March 17, 2020, are not required to meet the hour requirement in order to advance to the next level of technical training. However, the total hour requirement has not been waived and remains unchanged. These hours must be completed in order to meet the apprenticeship program requirements and achieve journeyperson certification.
Please note, the level hours and successful completion of technical training are still required in order to receive a progression letter.
Are there still mandatory exams?
CofQ and IP exams that complete an apprenticeship have not been waived and are still mandatory.
SLEs for the following trades are excluded from the waiver and are still required:
- Mobile crane
- Tower crane
- Partsperson 3
Endorsement exams for the following trades are also required for progression and must be passed:
- Marine Electrician
- Marine Fitter
- Bench Person
- Multi-Process Alloy Welding (MPAW)
Have my Hairstylist practicum hours been waived?
Hairstylist foundation students’ level 1 exam has been waived; however, the 300-hour practicum is required prior to advancing to level 2.
Please note that the 300-hour practicum is separate from Work-Based Training Hours and both must be reported on the appropriate forms. The same hours cannot be used toward both requirements.
What if I still want my progressive level certification (AST1, AST2, AST3, PC1, PC2, Parts and Warehousing 1 and Partsperson 2)?
If you are looking to obtain your Certificate of Qualification in a progressive trade, you will be able to write the exam at one of our monthly sessions. To do so, please email the following information to email@example.com:
- First and last name
- Tradeworker ID number
- Trade and level of exam you are looking to write
- Training provider name that you completed the program with
- End date of your class
Our Completions team will be in contact with you to confirm receipt of your request and will work with you to schedule your exam.
If you have any questions, please contact us at firstname.lastname@example.org.
What if I’m sick on the day I was scheduled to take my exam?
If you cannot attend an exam with your training provider or another rescheduled session, please contact customer service at 778-328-8700 or email@example.com.
I am an approved challenger and I’m worried that my challenge application will expire before I can schedule my exam.
All challenge applications with an expiration date of March 17th, 2020 or later will automatically be extended for one year. If your application expired before March 17th, 2020 please contact firstname.lastname@example.org to see if you qualify for an exception.
I am an apprentice registered into a trade program that has an ITA standardized practical, will my upcoming practical be cancelled?
The ITA standardized practical assessment for Professional Cook 1 and 2 will be waived during this time. However, practical assessments for your final level certification will still be required for certification.
I am a challenger approved for a trade program that has an ITA standardized practical, will my upcoming practical be cancelled?
Please contact the assessment agency or training institution responsible for your trade for more information. To find the assessment agency or training institution assigned to your trade, please review your challenge approval letter from ITA.
I’m not sure if my trade has an ITA standardized practical as a completion requirement.
Currently, these trades require an ITA practical assessment for completion:
- Cook 3 (IP)
- Shipyard Labourer
- Climbing Arborist
What happens to my training if my school shuts down?
As the nature of training programs differ from one trade to another, training providers are doing their best to offer alternative delivery if possible, or future options for students to resume their training. Please contact your training provider or instructor for updates.
Will I get a refund if my training is cancelled?
This decision is with each training provider. Please contact your training provider.
What will happen to my hours/training if my employer/school shuts down?
There are no changes to the process of reporting work-based hours. Ensure that your employer reports your hours to ITA.